In today’s post, we will outline and attempt to understand the symptoms and then provide the workaround for the issue as it relates to not all printer drivers downloaded from Windows Update are listed in “Add Printer” wizard in Windows 10. This issue applies to Windows 10 client versions 1909, 1903, 1809 and 1803 and the corresponding Windows server versions.

Printer drivers not listed in “Add Printer” wizard

You may experience this issue based on the symptoms as follows;

On a computer that is running Windows 10, version 1803, Windows Server, version 1803 or a later version of Windows, you do the following operations:

1. You press Windows key + R, and then type control into the Run dialog box and hit Enter.

2. In Control Panel, select the View Devices and Printers item.

3. Select Add Printer at the top of the window.

4. After the wizard started, select The printer that I want isn’t listed.

5. Select Add a local printer or network printer with manual settings, and then select Next.

6. On the Choose a Printer Port page, select the desired port, and then select Next.

7. On the Install the printer driver page, select Windows Update.

8. The updated Printers list is displayed from Windows Update. For example, if you select KONICA MINOLTA under Manufacturer, the Printers list is displayed as follows.

In this scenario, not all registered drivers are displayed.

For example, “KONICA MINOLTA PS BW Laser Class Driver” and “KONICA MINOLTA PS Color Laser Class Driver” are not both displayed as expected.

To work around this issue, manually download and install the printer driver to be installed from the Microsoft Update Catalog.

To install the missing drivers as regards the example given above, follow the step-by-step instruction below:

1. Go to the Microsoft Update Catalog.

2. In the search box, enter the keyword of the driver to be downloaded, such as “Windows 10 KONICA MINOLTA PS BW Laser Class Driver,” and then select Search.

3. After the list is displayed, select the Download button for the target driver, and save it to any folder.

4. Extract the saved .cab file to any folder.

5. Do steps 1 through 6 as outlined in the symptoms description.

6. On the Install the printer driver screen, select Have disk.

7. Browse to the folder that was extracted in step 4, and then select the OK.

8. The printer driver list will appear.

9. Select the target driver, and then select Next to go through the remaining wizard steps and complete all installation tasks.

You may need to contact your printer vendor for more information about which printer driver must be downloaded for the printer that you are using.

That’s it, folks! Hope this helps.